Refund policy
Return & Refund Policy
We offer a 30-day return window from the date your item is delivered.
To be eligible for a return, your item must be unused, unworn, in original condition, and in its original packaging with proof of purchase.
To request a return, contact us at support@wellperform.co. If your request is approved, we will provide return instructions.
Important:
Customers are responsible for return shipping costs. We do not provide return labels. Items sent back without approval will not be accepted.
Custom & Replica Belt Policy (Very Important)
Our championship belts are replica collector items and many are custom-produced.
Because of this:
- Personalized belts (nameplates, custom text, special designs) are NON-RETURNABLE and NON-REFUNDABLE.
- Minor variations in color, texture, plate finish, or strap design may occur due to the handmade and replica nature of the product these are not considered defects.
- Returns will not be accepted due to buyer’s change of mind, wrong choice, or misunderstanding of size/design.
Damaged or Wrong Item
If your belt arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with clear photos of:
- The product
- Packaging
- Shipping label
We will review and offer a replacement or solution if approved.
Non-Returnable Items
We do not accept returns on:
- Custom belts
- Personalized nameplate belts
- Sale items
- Gift cards
Exchanges
We do not offer direct exchanges. If eligible, you must return the item (approved first), and place a new order.
EU 14-Day Cooling-Off Period
For EU orders only, customers may request a return within 14 days only if the belt is not customized or personalized and is unused.
Refunds
Once we receive and inspect your approved return:
If approved, refunds are issued to the original payment method within 10 business days.
Shipping fees are non-refundable.
If more than 15 business days pass after approval, contact support@wellperform.co.